ERIC

Address: Gruberstraße 35, 4021 Linz, Austria

Sector: Public sector

Year: 2014

As part of a research project, the most state-of-the-art command centre in Europe was developed and fitted for the Landespolizei OÖ (State Police). The new command centre of the Landespolizei OÖ (State Police) in Linz - project name ERIC (Emergency Response and Information Center) - is an innovative media space fitted and designed by Bene in cooperation with we-inspire.

The heart of the new coordination center for catastrophes and crises scenarios is the interactive IDEA WALL: a continuous, frame-less and free scale wall. It supports digital meetings, brainstorming and visual presentations. It makes teamwork more efficient and enables new working methods which actively involve all participants. The Police in Linz use the IDEA WALL as the digital link between command centre and the site of the event.

Situational awareness is the main basis for operation centres when making informed decisions.  The main objectives for Eric were optimisation and an efficiency increase for crisis management. The IDEA WALL gives, at a glance, an overview of the current situation and allows the display of live images, as well as digital maps which form the basis for commands to the emergency services.

Additionally, the room equipment offers an ideal interplay between participating persons or the crisis team. The workplaces allow for an ideal room overview thanks to the 45 degree slant of the monitors on the work surfaces: it provides essential eye contact between colleagues and also the unobstructed view of the interactive wall which is the source of the main key information.

ERIC is amongst the most state-of-the-art command centres in Europe. "In crisis situations, the main objective is to make the right decisions quickly and efficiently and to ensure consistent team communication. This is exactly what ERIC does with the IDEA WALL," says Chief of Police Andreas Pilsl enthusiastically.

In crisis situations, the main objective is to make the right decisions quickly and efficiently and to ensure consistent team communication. This is exactly how ERIC is supported with the IDEA WALL.

Chief of Police Andreas Pilsl, Upper Austria State Police

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